Which plan includes tickets?

Tickets are part of Premium (€4.99/month per server).

Who can see a ticket?

The creator, the support team role and team members with matching permissions.

What happens when a ticket is closed?

The channel is closed and a transcript is generated so the case stays documented.

Can I use multiple ticket panels?

Yes, you can create different panels for different requests.

Tickets

Discord tickets: support that does not get lost in chat

Support in normal channels gets messy fast: questions are buried, responsibilities are unclear and solved cases stay behind as clutter. A ticket system creates a clear process from panel to closure.

With NIVO, members open tickets via button. Each ticket gets its own channel, the responsible support role is added automatically and a transcript is created on close – so your server stays clean and your team keeps an overview.

Panels with categories

Multiple support categories with dedicated support roles – applications, bug reports and general help.

Per-user limits

A maximum number of open tickets prevents spam and keeps the channel list tidy.

Transcripts on close

Every case stays documented and can be reviewed later, without open channels.

Automatic permissions

Only the creator and support team can see the ticket; the channel closes when the case is done.

How to set it up

1
Enable the “Tickets” plugin and choose a ticket category.
2
Select the support role and the maximum number of open tickets.
3
Post the ticket panel in a channel and configure the buttons.

Discord bot FAQ

Short, concrete answers.

Related features

Discord Bot

Tickets

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